Frequently Asked Questions (FAQ)

1- Which is the difference between the single-user and multi-user versions?

2. I need my secretary to manage my appointments and to enter the patients' demographic details on a separate workstation. Which version should I purchase?

3. Are the updates free of charge?

4. How do I set up the workstation network license/s?

5. Is there a limit to the number of patients?

6. I have installed Windows XP Service Pack 2 and get a warning saying “The publisher could not be verified”

Which is the difference between the single-user and multi-user versions?

The single-user version has been developed to be used by a solo practitioner, and manages a single appointments book.

The multi-user version allows to create user profiles (up to 200), each one having his or her personalized prescriptions and appointments book.
The multi-user version can be installed on a single workstation to be shared between several practitioners, or it can operate as network server as well, along with the network workstation licenses, which can be purchased separately.

 

I need my secretary to manage my appointments and to enter the patients' demographic details on a separate workstation. Which version should I purchase?

You should purchase a Network Main License (multi-user) for the secretary to enter the appointments and the demographic details, and as many Workstation Licenses as remote workstations you will need.

Example: I have a multi-practice with three offices and a reception. In this case you should purchas one main license and three workstation licenses.
 

Are the updates free of charge?

Yes. The updates are free for registered users of version 5 (5.00 to 5.99)

How do I set up the workstation network license/s?
(Windows XP Pro)

Important: On an NTFS partition, Windows XP Home does not allow to share these folders:

• User folders directly in Documents and Settings

• Program Files

• The main Windows folder

It is possible, however, to share subfolders within those folders.
 

Note: The network must be installed and working.

1. Run the FM500.exe installer on the main computer.
The installation is done automatically and will guide you through the necessary steps.

2. Share the C:\Medical-Soft folder:

Please be sure to set the proper permissions (allow Full Control/Read/Modify for Everyone):

3. Assign a network drive letter to the shared "Medical-Soft" folder on each workstation where the network licenses will be installed:

4. Install the network license(s) (FM500R1.exe, FM500R2.exe, etc.) on each remote workstation.

5. Run FileMed on the remote workstation(s).

6. A dialog box like the following will appear:

7. Select network drive and the "FileMed5" folder.

8. Press "OK".

9. Restart Filemed.

You have to follow the same steps in every workstation you set up.

If you do not know which the network drive of the main computer is, consult someone who has proper knowledge about this subject, i.e., the person who made the network installation.

 

Is there a limit to the number of patients?

The maximum is 128,000  patients, each one with its clinical record and additional details, and 5,120,000 images (40 per patient).

I have installed Windows XP Service Pack 2 and get a warning saying “The publisher could not be verified”.

It is very likely that when installing the FileMed version you have downloaded, you receive the following warning:

Digital signatures verify the authenticity of the software that is provided by software publishers.
Even without a digital signature, click to confirm that you want to install FileMed and proceed with the installation without hesitation. The downloaded file is virus-free guaranteed as well as secured against other malware.

"Windows is a registered trademark of Microsoft Corporation in the United States and other countries."